Service Contracts

Home > Service Contracts

Service contracts carried out by CE Instruments Ltd are performed by trained engineers. We pride ourselves on being able to give our clients cost effective and responsive service.
Our service contracts are not just comprised of cleaning vents and removing dust collected by fans, we also ensure instruments function within calibrated tolerances thereby giving users a constant and reliable experience.
We also offer applications support and training on request.
 

Safeguard Contract

Secure Contract

Extended Warranty Contract

One annual on-site service visit to be carried out 4 months after contract begins
Priority Call out
Free Telephone/e-mail support for service and operational issues.
Free telephone/e-mail applications help
No minimum call out charge.
20% discount on all parts and consumables
20% discount on-site time for instrument training
20% discount on-site time regarding analytical issue

One annual on-site service visit to be carried out 4 months after contract begins
Priority Call out
Free Telephone/e-mail support for service and operational issues.
Free telephone/e-mail applications help
No minimum call out charge.
20% Discount on all parts and consumables.
Emergency visits included (max 3).
20% discount for on-site time over the maximum of 3 inclusive visits
20% discount on site-time for instrument training
20% discount on site-time regarding analytical issues

No claims discount 25% discount will be given for the following years contract if no emergency visits are needed in the preceding year.



(Available only with new systems.)


One annual on-site service visit to be carried out 4 months after contract beginsPriority Call out

Free Telephone/e-mail support for service and operational issues.
Free telephone/e-mail applications help
No minimum call out charge.
All Parts excluding consumables
Emergency visits included (max 3).
20% discount for on-site time over the maximum of 3 inclusive visits
20% discount on site-time for instrument training
20% discount on site-time regarding analytical issues.


OEA

Carlo erba / Fisons / Thermo

FLASH Smart
EA1112

FLASH 2000
NA2100
NA2500
EA1108
EA1110


Mass Spec



DANI TOF
MD800
TRACE MS
DSQ
AQA Trace
Agilent MSD

GC



Carlo erba / Fisons / Thermo


GC8000
GC8000 TOP
GC9000
Trace 2000
Focus
 
Dani
Master GC



YL GC


YL6500
YL6000


Agilent
  
5890
6890
7890

Bruker


Varian

Auto Samplers


Carlo erba / Fisons / Thermo

 AS 800
AS 2000
HS 850
HS 2000
 
CTC
A200S
HS800



Dani



Master AS


Master SHS


Master  DHS-P&T



Auto Samplers


HTA


HT3000A


HT2000H


HT4000A


HT2800T




HT

Gas generators


 QL range / Dani range


H2 

N2
Air

 


CEA


 Euroglas / Thermo

 
TN3000
TS3000
ECS300

TOC1200




LC


Eccom


ECS01

ECS02

ECS03

ECS10

ECS11

ECS12


Agilent


1100

1200



Note: the Annual Service visit can be used for accreditation purposes and schedules of work carried out will be supplied. Contracts to suit for example on going OQ/PQ work can be quoted to produce bespoke contracts.